Support
How can we help?
Most answers are below. If yours isn't, send us an email and we'll get back to you.
Contact support
To help us help you faster, please include your device model, operating system version and the app version (shown in Settings).
hikmet17topak@gmail.comTroubleshooting
The camera doesn't open
Camera access may be turned off. On iPhone go to Settings → Scanner & QR Detector → Camera. On Android go to Settings → Apps → Scanner & QR Detector → Permissions. The app also offers a shortcut to these settings when access is denied.
I can't pick an image from my photos
Importing uses your phone's own photo and file picker. If nothing appears, check the Photos permission for the app in your system settings, then try again.
A QR code link won't open
For your safety, only https, http, mailto, tel and sms addresses can be opened, and addresses with a login in front of the domain are blocked. Other content — like Wi-Fi setups or contact cards — can be copied instead.
I can't find a PDF I shared
The app hands the file to the destination you choose in the share sheet and doesn't track it afterwards. Look in that app — for example the Files app, Mail or your messaging app.
I deleted a document by mistake
Deletion is permanent. Because nothing is backed up to a server, a deleted document can't be restored. The app always asks for confirmation before deleting.
My documents disappeared after reinstalling
Uninstalling removes the app's private storage, including all documents. Share important PDFs to Files or another backup before uninstalling.
General questions
Do I need an account?
No. There is no sign-up, sign-in or subscription — open the app and start scanning.
Are my documents uploaded anywhere?
No. Documents, PDFs and preferences are stored in the app's private storage on your device. A file leaves your phone only when you share it yourself.
Does it work without internet?
Yes. Scanning, editing, PDF export and QR reading all work fully offline.
Why does it ask for camera access?
To scan documents and QR codes. Permission is requested the first time you start a scan — not when the app launches — and the camera only runs while a scanning screen is open.
Can the app see all my photos?
No. When you import, your phone's own picker opens and the app only receives the images you select.
How do I delete my data?
Delete documents or QR history entries inside the app. Uninstalling the app removes everything it stored.
Privacy requests
We don't hold any data about you, so there's nothing to access, correct or delete on our side. Everything is under your control inside the app.